1. Summarize the steps to having a successful crucial conversation as presented in the Crucial Conversations video (separate key components into different paragraphs).
2. Relate a minimum of two of the steps to having a crucial conversation in the video to a minimum of two concepts described in the Williams text, MGMT. Concepts from the Williams text, MGMT, must be cited using APA formatted in-text citations.
3. Which 1-2 steps, if applied, would enhance your current or future managerial skills? How?
4. Which 1 habit can you apply immediately? What results would you expect?