Discuss whether ease of system/technology use and overall convenience of cloud computing systems are still important to SME/SMB operators in 2018.

Discuss whether ease of system/technology use and overall convenience of cloud computing systems are still important to SME/SMB operators in 2018. How have cloud service providers improved system reliability and resilience for SME/SMB operators? Discuss how SME/SMB operators can apply cloud services for shared and collaborative activities.